What is this?

<aside> 💡 Crisis management protocols are essential in the workplace as they provide a framework for effectively dealing with unexpected situations or emergencies that may arise.

Having good crisis management protocols in place can help organizations to respond quickly and efficiently to any crisis, allowing them to minimize the impact of the situation

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Table of Contents

Not Everything is a Crisis

• To define what situates a crisis in our workplace, consider the following factors:
  • Financial Implications - will this affect our cash flow, and ability to run the business
  • Client Relations - will this affect our standings with our clients
  • Team Morale - will this disrupt our team morale, to the point that personnel is affected…personally?
  • PR/Public Perception - will this affect our standing with the community? Is our perception publicly going to take a hit?
• Our sense of urgency is appreciated, but too much of a thing will inevitably cause more problems, than solve it. Not everything is a crisis.

Crisis Levels

• 🧯 - Extinguishable / These are problems that can be resolved immediately by involving parties. Particularly a breakout session should be enough.
  • ie. Caster/Talent coordination, Designer workload etc.
• ⚠️ - Warning / Warning signs that this problem, should be left uncheck will scale enough that it needs our executive attention. These are problems that is encouraged to be brought up to the managers, or executives.
  • ie. Missing Production Equipment, and Team Burnout due to lack of off-days, etc.
• 🚨 - Code Red / Urgent, major problems that will case the following things to happen if unresolved: Financial/Business Implications, Client Relations or Team Morale, Public Perception/PR. Ideally new protocols will be set following the mitigation of code red crises.
  • ie. Crypto bear market navigation, or client backing out of the project, etc.
    • Financial/Business implications
    • Client Relations
    • Team Morale
    • PR/Public Perception

Crisis Log

<aside> 💡 The Crisis Log is our database of crisis that’s been documented, in order to get a full picture of how we as a company resolve issues.

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To keep our decision making framework simple, we’ve settled with the following calls-to-action:

• To Decide / Identify leftover items for decision, and determine if this course of action needs to have an executive/manager on board to facilitate.
• To Discuss / Discuss to the client/project team/parties involved on what is the situation (for managers/execs), and what steps are we taking to mitigate.
• To Act On (Immediately) / What are actionable steps we can do immediately to de-escalate the situation.

Included inside is the Crisis Log is the sample template, and the table below.

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